(Note: when doing my humidifier work, I never touched the Ecobee wiring). Or when you’re away, only turn heating on if the temperature falls below 62F and turn cooling on if the temperature rises above 85F. save. You can setup email alerts for: HVAC Maintenance (receive service reminders every X amount of months) "item": Registration Register your ecobee. Need more help? share. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). I tried resetting the Ecobee completely to no avail. i’m having the same problem right now; and my apartment is too hot for me to even fall asleep. Which is extremely easy to do with an Ecobee thermostat. ; Running into snags. If the valve is energized on the wrong setting, you'll receive heat when calling for air conditioning and you'll receive air conditioning when calling for heat. { If auto, you may be within the delta range you have set and so your unit won't cool below 73 (default is 5 degrees delta so heat would be set at 68). Feature Friday: Free Cooling by Andrew Newton on June 12, 2015. * Compared to a hold of 72°F/22°C. It’s become a recurring issue. The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. If you only have one R wire connected to your ecobee, select "Yes, only RC is connected" If you have both an RC and an RH wire (this means you have separate heating and cooling systems, such as a boiler and an air conditioner) select "No, RC and RH are connected" Next, the ecobee will display all of the detected wires. If you wired up your ecobee system as a conventional system when you actually have a heat pump system, you will just want to make the necessary wiring changes and reconfigure the equipment. ecobee supports all 3 major voice assistants and has an Alexa speaker built into it. Nest supports Google assistant and Alexa but not Apple HomeKit. Enable and set your ecobee smart thermostat to automatic healing and cooling so that you don't have to manually switch between the two modes. Network Possible network issues. Everything should go back to normal. Notice that one side is for conventional systems and one is for heat pumps. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. "@type": "ListItem", Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. It even works during these times when the ecobee isn’t otherwise cooling. Switch Ecobee to cool only and lower desired temperature. Even the sensors is says it’s 83/84 hide. It’s a Press J to jump to the feed. I’d be dead if inside my home was 81. Running the equipment test proves that my AC unit is totally capable of cooling, and does so without hesitation as long as my ecobee tells it to. My ecobee works fine all day and as soon as 11 pm hits it doesn’t drop below 73 even though it’s set at 68. "item": By using our Services or clicking I agree, you agree to our use of cookies. Right, according to this screenshot the Ecobee is calling for cooling. Fan Dissipation. Voice Control. While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. ecobee thermostats are optimized for one or two-stage heating and cooling equipment. This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. Savings Your ecobee can help you save money. With the newer Ecobee Plus skill, you have to add “ask Ecobee” in front of your voice commands, so it would be “Alexa, ask Ecobee to set the thermostat to 75”. Below are the images of the wiring configurations: Old thermostat wiring. ecobee thermostats are compatible with most residential heating and cooling systems in North America, including gas, oil, electric, and dual fuel systems. "position": 2, The ecobee will not be compatible with high-voltage systems. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! } { I changed it to 2. Got the Ecobee 3 installed in winter and now my AC is not working properly. Honestly, I’ve wanted a Nest thermostat for a long time. Why is my Ecobee showing question marks? It supports up to 2 stages for heating and 2 stages for cooling as well as up to 2 stages of auxiliary heat (so it actually supports a total of four stages for heating). Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! ecobee doesn’t have schedule learning capability. Please have some photos of your wiring handy to help ensure prompt service. "@id": "https://support.ecobee.com/hc/en-us/sections/360001678732", Learn how to correct your ecobee smart thermostat's temperature sensor's reading if it is slightly off or you need to adjust it for other reasons. Get Tech Support 1-833-202-2695. Why is my ecobee rebooting? I’m never coming to your house. So this is the question everyone asked me. Remove the ecobee from the wall and examine the wiring once again. "position": 1, If the issue persists, please reach out to our Support team for further assistance. Doesn't the snowflake being blue indicate that it thinks it is cooling? I've had ecobee for many years, but bought a new house 6 months ago and installed a new ecobee here. } Please, note that the solutions aren’t described in detail. Nest records your changes and learns your preferences over time. Since over half of home energy use is for heating and air conditioning,† better heating and cooling management is a great way to lower your impact. Get in touch with our support team. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. Maybe it's an AC issue. How can I troubleshoot? Lets you know if your heating and cooling equipment isn’t performing as it should. The ecobee Smart Thermostat is a simple, stylish way to control your heating and cooling throughout your home. Press question mark to learn the rest of the keyboard shortcuts. I think it's white when not running. 1 Based on internal measurements of thermostat runtime data, ecobee smart thermostats have delivered more than 10.4 TWh of energy savings.. 2 eco+ Schedule Assistant works with SmartThermostat with voice control.. 3 Where applicable. "name": "Thermostat Troubleshooting" Each manual contains the most widespread issues and troubleshooting instructions for them. "item": Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. This is a sign that your Ecobee just needs to be reset. }, } East Central Alabama here. Staging control lets you get the level of comfort you like while lowering energy use. I’ve had the ac people out and everything is working where that’s concerned. A smart thermostat ($96 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. "name": "Thermostats" So we could tell right away after checking our connections that everything was set up right. I’m having a similar issue. If it isn't actually running then maybe there's another problem with the equipment. Installation There are two important points to note here: 1. On many other thermostats, the O wire is typically connected to a terminal marked W on one side and O or O/B on the other side; the W is for use with a conventional system (furnace) while O/B is for use with a heat pump. Dead I tell you! ecobee3 lite automatically runs the fan after a cycle to maximize heating, cooling, and dehumidification. I don't even set 81 in away mode hah. Supports two-stage heating and cooling. To find out if ecobee thermostats will work in your home, please use our compatibility checker. Ecobee, like any other thermostat, only starts and stops the equipment. A subreddit for ecobee and all their smart home products. There are numerous days where it has "yelled" at me saying there is a problem because aux heat is kicking on so much. ), please check the following: Remove the ecobee from the wall and examine the wiring once again. While supplies last. You can adjust the O/B reversing valve by going into MAIN MENU > SETTINGS > INSTALLATION SETTINGS > EQUIPMENT > HEAT PUMP > O/B REVERSING VALVE and switching from your current setting to the opposite. If air is not … Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. My wood floor would look like a half pipe from the humidity if I set the thermostat to 81, I was thinking the same thing. "position": 3, [ "@type": "ListItem", // ]]>. I double checked wiring and it is all as I left it. The easiest way to diagnose if this is the issue is by also testing your heat--is the air warm or cool? These terminals engage your auxiliary heat--you will have aux heat if you have a heat pump. My ecobee is making a "clicking" noise and will not turn on! } ; Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. Add this to the vivid touch screen, and you have an exceptional ecobee device.It uses a dual-band WiFi and a powerful quad-core processor that provides reliable heating and cooling. After switching the fan control to the furnace, my heat kick on just as it should. The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. However, this skill does allow you to forgo saying “ask Ecobee”, so all you’d have to say is “Alexa, set the thermostat to 75”. If you have a heat pump system, please ensure that your O wire is in the O/B terminal and not the W1 terminal--this is a very common mistake. Do you have an orange wire in W or O/B? If you're not sure whether or not you have a heat pump, here are a few things to consider: Below is an example of what your wiring may look like on your old thermostat. If you have a heat pump system, it's possible that your O/B reversing valve may be energized on the wrong setting. Not to worry, though—it’s just an automatic alert that every Ecobee thermostat is set to give at certain times, whether you have a UV light or not. { How can I troubleshoot? For example, when you’re home, your ecobee thermostat can turn the heating on if the temperature falls below 70F and turn the cooling on if the temperature rises above 78F. Are you in cool only mode or auto? //