In the app— 1. There were some Soups as well where I asked for a smaller size, got a larger size and was only charged for the smaller size. I would leave a review and take away the tip. If they checked out with more expensive items then Instacart eats the mistake. Start saving. "New Arrivals" on the Home tab are items that are new items that haven't been shown to customers that are available in this store. Saving money on Instacart is easy. Tap the order you want to update 4. A Beverly Hills woman used Instacart to buy frozen pizza from Ralphs. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. . Your credit card had not been run until 3 days later. Has anyone else experienced this? For the past few weeks, I have been trying to buy a pack of 35 cocoa cola 12oz cans off instacart from Sam's but it is not listed at all. Tap the Accounticon at the top left 2. "Customer is not available" is commonly used at times when customers aren't home. Instacart not showing an item I know my store has. Developer Response , So happy to hear this! When we were unpacking the items we received we noticed that 6 of the items were missing out of the 15 they should have delivered. Please note— Select retailers allow you to return an item with your digital Instacart receipt. Instacart is an independent company, and is not owned by Kroger, as some people believe. Refunds are processed immediately, but it may take up to 5-10 business days to see the funds in your account, depending on your bank. subs, pizza, chicken wings) o Special order products (e.g. This should work on Internet Explorer, Firefox and Chrome. A St. Louis, Mo., shopper provided receipts that showed Instacart offered $26.66 for a three-order batch totaling 72 items and requiring 11.2 miles of driving March 30. . If the item you want to use as the substitute isn't on the list, run a search for the item using the search box underneath the title for "Possible Replacements". Anyway, he probably marked “force found” on the app because he was too lazy to look for the actual product or they were out of the actual product and he didn’t want to deal with substitutions. Heidi. Browse products. I always tip around 20%. Make sure you are checking every item on that receipt and that you received it." So some of the things I got a larger amount and was charged for the smaller amount and some things I got less and was overcharged so it probably balances out. Begin typing to search, use up and down keys to navigate, enter to select. Log in to help us get you to the right help quickly. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Instacart is skating by with letting shoppers get underpaid. share. Sorry about that. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. save. Find exclusive coupons on hundreds of items. Below that still are two buttons. If you do not receive a replacement, you will be refunded for the out of stock item. The convenience of not having to going to the store is wonderful!! Please let us know as soon as possible if your order—, Is missing items that you were charged for on the final receipt, Contains damaged, spoiled, or otherwise unusable items. Every bad shopper that takes a batch means a good shopper who didn't get it instead. . Instacart charge not showing up on bank statement after items needed reordering. The below items will not be available through Instacart at this time: o Alcohol o Tobacco o Pharmacy prescription o OTC drugs / products where ID is required o Catering o Carryout Café “made to order” options (e.g. New comments cannot be posted and votes cannot be cast. I’ve ordered several times through Instacart but this is the first time I’ve been unable to add to an existing order. Sorry, I mean the “receipt” from Instacart that we get emailed to us after the person is done shopping our order. The return will be subject to the store’s return policies, which vary by retailer. hide. I would give them a 10 star if I could. Got me the party size frozen lasagna when I asked for the smaller size (but again it shows the smaller one on my emailed receipt and not as a substitution). If you received items that don't match what your receipt says mark them as missing in the app and get your money back. Today my shopper gave me several substitutions that I wasn’t notified of (and still aren’t showing that way on the emailed receipt). Looks like you're using new Reddit on an old browser. My question is - will Instacart see that the amount he paid doesn’t match the receipt and then charge me more? Annoying, but I can use the tortillas and still make tacos. The Instacart total is almost $10 more than the store cart and it does not include the delivery or service fees. We ordered 20 items. The receipt is for instacart’s purchase of the items they are selling you from the website. You’ll receive a notification if an item isn’t eligible for delivery. Tap the item you want to edit 5. Limit contact. In the event that an item is out of stock and you have not specified a replacement, an Instacart shopper will choose a suitable replacement and contact you before checking out to see if you approve the replacement item. Instacart will right any wrongs. This is just to show the direct comparison of Instacart vs. in store item prices. Never thought of it that way that a good shopper missed out but that’s a good way of thinking of it. Today my shopper gave me several substitutions that I wasn’t notified of (and still aren’t showing that way on the emailed receipt). If instacart.com is up but it's not working for you, you can try one of the following tips below. 76% Upvoted. Thanks for explaining! No. That is not your receipt. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Select Your account settings. For example, I asked for taco seasoning and taco shells. I am a customer and have been using Instacart for a while now. Reducing your tip sends a clear message they either need to get better or find another job. That is incorrect. Tap the slider to turn on Show EBT eligibility by item. When searching for items you can add a filter by tapping Explore > EBT Eligibility and selecting Only EBT-eligible items to see only EBT-eligible items. 'Your roots are showing':Photo editing apps surge after salons shut down amid coronavirus "My InstaCart shopper stole our groceries. Instacart says to check for new delivery windows often, and an Instacart worker told me the best time to try is early in the day. He also made a bunch of small errors that I found annoying that he again did not document on the receipt. Not the actual receipt from the store. Store Cart at the bottom of any article in the Help Center. He should have taken pictures. They give us good shoppers a bad rep. There is no grocery mark-up with Dumpling. Is there a way for instacart to update their shopping items for stores? And let you know what was going on. report. Refresh your browser. We the “shoppers” help them clean up that data, as we shop. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15. Please read carefully to understand our policies.Â, To request a refund due to order issues, you must make your request within 7 days of delivery.Please let us know as soon as possible if your order—. In most cases, the vast majority of items are fine to purchase through Instacart.  Select retailers allow you to return an item with your digital Instacart receipt. I asked for a large bag of sweet potatoes but got a single sweet potato but was charged for the whole bag. At the top right of any page, click Account 2. To request a refund due to order issues, you must make your request within 7 days of delivery. We appreciate your review and kind words. The return will be subject to the store’s return policies, which vary by retailer. A good Shopper is always in constant communication with their client. These face coverings are not surgical masks or respirators and are not appropriate substitutes for them in workplaces where masks or respirators are recommended or required. Certain bulk items and gift cards aren’t available when you shop at Aldi via Instacart. I would do as scarlet suggested, take away the tip, and leave a review. 😀 -BK Instacart Express Membership Instacart charges a delivery fee but you can avoid it on every order over $35 (not just your first delivery) by purchasing an Express membership. Refunds and cancellations are subject to certain conditions. Credits will automatically apply during checkout on your next order. In don't know how the receipt doesn't match the delivery. He marked off that he got me these items and it shows that way on the receipt but I got two full enchilada kits instead (no taco seasoning packet, no taco shells). Instacart is an independent company, and is not owned by your local grocery store. For example, I asked for taco seasoning and taco shells. Related: Instacart - Horrible. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds — including standing in line at deli or seafood counters — to find an item … They did not have 5 of them and did not want the substitutes they proposed so they gave us a credit. Sorry. Though it was on the store receipt, meaning the item was purchased, one item on our grocery list didn’t make it to the destination. What arrived had expired in 2017 and smelled "like when you go to the bathroom," she said. I definitely give them a five star review. You won't see refunds in your Instacart account. However, you do need to be at least 21 years old to order alcohol — or 18 in Alberta, Manitoba, and Quebec and 19 in other Canadian provinces. Credits will automatically apply during checkout on your next order. On this item, click the number and adjust as you like As many families try to stay home and stay healthy, the grocery delivery business is booming. One says "Customer is not available" and the other is "Show items". Select the order you want to update 4. section of your Instacart account. In fact, usually I find the opposite, they show items that are no longer carried. Hello! Click Your Orders 3. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Press question mark to learn the rest of the keyboard shortcuts. That mark-up may or may not be apparent to the customer. Sometimes they match, especially publix bogo’s but often regular sales are not the same with Instacart and the retailer. Instacart has separate sales to the stores like Whole Foods and publix. Thank you so much for choosing Instacart! Instacart doesn’t expressly state a minimum age for using its service in its terms and does not request your birthday upon signup. This list will display possible replacements updated as you type. Instacart also occasionally accepts manufacturer or store coupon codes on personal care items or household items, but this is at Instacart’s discretion. In the item list, select the item you want to adjust the quantity on 5. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15. Contains damaged, spoiled, or otherwise unusable items. Help I ordered a $50 instacart order and the shopper absconded with one of my bags (or lost it), so I contacted Instacart and they basically reordered the items for me at no extra charge. Account credits … If you want good shoppers the bad ones need to get weeded out. again my apologies. "Savings for You" includes items that either have Instacart coupons on them, or are on sale such as buy 1 (regular price) and get (x) amount at (price) or similar - making these items cheaper and better to buy. First, when you buy groceries through Instacart, you pay a mark-up on each item. To cancel after shopping has begun, reach out to Instacart Care by selecting Contact Us at the bottom of any article in the Help Center. I asked for 2 pounds of Perdue thin sliced chicken but got a family pack of store brand chicken breast (not thin) but was charged for 3 pounds of Perdue. I sometimes get orders where I drop at one place and have to drive 23 minutes to the next house. If you wait to cancel your order until after your Instacart shopper has begun shopping or delivering your items, you will need to call 1-888-246-7822 or email [email protected]instacart… Alcohol is also not able to be delivered in certain states as well. . I hate bad shoppers. The system is seriously broken here. Tap the plus or minus symbol to increase or decrease quantity On the website— 1. To cancel after shopping has begun, reach out to Instacart Care by selecting. Select SNAP EBT info. Unknown charges, recurring payments, and other authorizations. Tap Order history 3. And charged us for them," tweeted @ThatLeroyGlow. Troubleshooting. Deals that delight. In the past, whenever there were substitutions I’ve always been asked to approve them and they show the substitution so this is a little weird. If the trip for a house is a standard of $7 for a full service trip, why would this not be $14 from Instacart? However, there is a “special requests” area where you can request whatever you want, and the shopper will try to get it for you (if it is allowed, or there). I always tip around 20%. When I try to add items it’s not giving me the option To add to my existing order. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. You can cancel an order for a full refund without any additional fees before a shopper begins shopping. There was a hold on it. You'll only get charged what the shopper scanned in app. Why is this allowed? those do make us good shoppers look bad. Hello! Thanks Instacart for making my life better. Pick the Replacement item from the list. The instacart app not matching the item sounds correct because one can force mark everything. Is missing items that you were charged for on the final receipt. The shopper has a credit card they use to purchase your items at checkout. Find exclusive deals on popular products and get the items you love delivered or ready for pickup in as little as 2 hours. So I woke up at 6 a.m., opened the … 9 9. comments. I am a customer and have been using Instacart for a while now. You are not directly purchasing from the store. Watch your Instacart Shopper as they pick your items off the store shelves (scanning your items into their mobile app as they go), substituting items if not found, or … But my question is, is Instacart going to see that the amounts don’t match up and then charge me more for his mistakes? Find everything you usually buy and get suggestions on amazing new items too. 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A single sweet potato but was charged for the Whole bag Instacart has separate sales to store’s... Instacart doesn’t expressly state a minimum age for using its service in its terms does... Get charged what the shopper scanned in app convenience of not having to going to the store’s policies! N'T match the delivery due to order issues, you will be to! Way for Instacart to buy frozen pizza from Ralphs up food, groceries or. Want the substitutes they proposed so they gave us a credit card had not been run until 3 days.! And have been using Instacart for a while now you want to adjust the quantity on the receipt. Credits in the item sounds correct because one can force mark everything picking up food, groceries, or unusable. An old browser should work on Internet Explorer, Firefox and Chrome article in the app and your...